Warranty & Return Policy

VAULT’s core focus is to ensure the highest quality of all our products, from our warehouse to distributor and reseller facilities and ultimately the businesses of the end-users. Unfortunately, mistakes do happen occasionally in the manufacturing, ordering, packing, and shipping processes. It is our goal and commitment to our partners to ensure a quick and simple turnaround process for all warranties and returns.

Please find below the terms of our warranty and return program. Please submit all warranty requests to vwarranty@psbhq.com.

For returns, please contact our RMA team at vRMA@psbhq.com or 336-698-3796.

RETURNS

If you purchased a product directly from the VAULT website, we offer a 30-day refund based on your original method of payment. All products must be in new condition and packed in the original packaging, including any accessories, manuals, and documentation that shipped with the product. All returns must be shipped to VAULT prepaid. All returns must include a Return Merchandise Authorization (RMA) number, which you can request by emailing vRMA@psbhq.com or 336-698-3796.

90 DAY WARRANTY

Covers all cables, POWER+ accessories, and replacement components.
Damaged or defective due to VAULT manufacturing defect only, general wear not covered.
Shipping responsibility: Customer
Proof of Purchase or valid Serial Number required

1 YEAR WARRANTY

Covers all products composed of PC/ABS, or any other
type of plastic material.
Damaged or defective due to VAULT manufacturing
defect only, general wear not covered.
Shipping responsibility:
- To VAULT: Customer
- Return to Customer: VAULT (Ground)
- Customer may pay for Expedited Shipping

LIFETIME WARRANTY

Covers all products composed of metallic materials.
Damaged or defective due to VAULT manufacturing defect only, general wear not covered.
Shipping responsibility:
- To VAULT: Customer
- Return to Customer: VAULT (Ground)
- Customer may pay for Expedited Shipping

PRODUCT RECALLS

Covers recalled, damaged, or defective product due to
manufacturing defect within 20 days of use.
Full product replacement.
Original product not returned will incur charges.
Shipping responsibility: VAULT (Ground)
- Customer may pay for Expedited Shipping

Troubleshooting Requirements

Warranty Claims due to charging or connectivity issues will require all components involved to be returned to VAULT for inspection. This includes but is not limited to: power supplies, power cords, charging stations, batteries, etc. Third-party devices that are part of the final solution (I.e., tablet, payment reader, etc.) may be required by VAULT’s inspection lab for troubleshooting.
Failure to return items requested by VAULT technical support will result in delays in resolution.
If no issue is found, or if the issue is with a 3rd party component, shipping will be the responsibility of the customer.
Otherwise, standard warranties will apply.

Cable-Free Charging

Mobile Point-of-Sale

Rugged Cases

Stands, Mounts and Kiosks

Custom Branding