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VAULT Connect System

Warranty & Return Policy

VAULT’s core focus is to ensure the highest quality of all our products from our warehouse to distributor and reseller facilities and ultimately the businesses of the end-users. Unfortunately, mistakes do happen occasionally in the manufacturing, ordering, packing, and shipping process. It is our goal and commitment to our partners to ensure a quick and simple turnaround process for all warranties and returns.

Please find below the terms of our warranty and return program. Please submit all support requests to support@psbhq.com. If you are unsure whether or not your request falls within the terms of our warranty and returns policy please contact our RMA team at RMA@psbhq.com or 336.698.3796

RETURNS

  • Covers all stock cables, accessories, and replacement components.
  • Damaged or defective due to manufacturing defect only, general wear not covered.
  • Shipping responsibility – Customer

90 DAY WARRANTY

  • Covers all stock cables, accessories, and replacement components.
  • Damaged or defective due to manufacturing defect only, general wear not covered.
  • Shipping responsibility – Customer

1 YEAR WARRANTY

  • Covers all stock cables, accessories, and replacement components.
  • Damaged or defective due to manufacturing defect only, general wear not covered.
  • Shipping responsibility – Customer

LIFETIME WARRANTY

  • Covers all stock cables, accessories, and replacement components.
  • Damaged or defective due to manufacturing defect only, general wear not covered.
  • Shipping responsibility – Customer

PRODUCT RECALLS

  • Covers all stock cables, accessories, and replacement components.
  • Damaged or defective due to manufacturing defect only, general wear not covered.
  • Shipping responsibility – Customer

Contact us with warranty questions